In the event that your purchase arrives faulty, damaged or you would like to return the item please email or call us on 01636 812855 & we can advise you on further action. We are happy to accept returns & offer a refund within 14 working days of receiving your item.



Our delivery costs for standard delivery is £4.95 or next day delivery is £9.50 (orders placed before 1pm). If any items are out of stock at the time of order there will be no additional fee for posting them on at a later date.

For customers who are local to Southwell, there is also the option to collect your goods from the shop, to avoid any delivery costs. Your items will be pre-packaged and ready for collection.


We aim to deliver you goods as soon as possible. Your order will normally be sent within 1-3 working days for standard delivery or 1 working day for next day delivery within the UK. Please allow 14 working days for international orders.


If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order should you wish to do so.


If you are not happy with your order, for any reason, simply return the goods to us within 14 days of receipt for a full refund. The goods must be in their original condition. Returns may either be made by post (at the buyers expense) or in person to our shop in Southwell. We regret that postage can only be refunded if the item is faulty. We advise that you obtain a Certificate of Posting from the Post Office which is free of charge.


You have the right to cancel your order at any time before you receive the products you have ordered. If these products have already been dispatched when you contact us, you will be advised to return them upon delivery at your own expense. We will the issue a refund back to the original form of payment


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from - the ‘site’

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

We will only ever use your personal information for marketing purposes, if you have directly expressed consent for this. You will always have an opportunity to unsubscribe from marketing emails should you wish to no longer receive them.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, Screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address).

We may only share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to do this, please contact us via the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail at - the hen house, 5 King Street, Southwell, Notts, NG25 0EH.